Food Service Operations Manager
4 days ago
Crossings Social Ventures PTE. LTD. is a dynamic social enterprise cafe serving high-quality food at competitive prices. We are seeking an experienced Food Service Operations Manager to oversee our day-to-day front of house operations and deliver exceptional service to our guests.
About the Role
The successful candidate will report directly to the Cafe Manager, supporting in overseeing daily activities to ensure seamless service delivery. Key responsibilities include supervising a team of service staff, ensuring effective communication between front and back-of-house teams, and managing administrative duties such as vendor relationships, staff scheduling, billing, and daily reporting.
Key Accountabilities:
- Welcome and settle down guests according to established standards.
- Take food and drink orders, providing recommendations when necessary.
- Coordinate communication between front-of-house and back-of-house staff.
- Support the Cafe Manager with administrative tasks including vendor management, staff scheduling, billing, and daily reporting.
- Gather guest feedback and suggest menu improvements.
- Handle customer complaints professionally.
- Maintain a clean and tidy environment throughout the cafe.
Requirements and Qualifications:
Coaching skills
Management abilities
Able to multitask effectively
Food safety knowledge
Excellent interpersonal skills
Inventory management experience
Customer satisfaction focus
Microsoft Word proficiency
Customer service expertise
Scheduling and people management skills
Compensation Package:We offer a competitive salary of SGD $45,000 - $55,000 per annum, commensurate with experience and qualifications. In addition, you will enjoy a range of benefits including training opportunities and professional growth within our dynamic organization.
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