Programme Coordinator
22 hours ago
This is an exciting opportunity to join PSB ACADEMY PTE. LTD. as a Programme Coordinator, where you will play a crucial role in the smooth delivery of programmes.
Job DescriptionWe are seeking a highly organized and meticulous individual to coordinate and ensure the timely execution of various tasks related to programme management, student services, data management, finance, exams, events support, and other administrative duties.
The ideal candidate will possess excellent communication skills, be able to work individually and as part of a team, and have prior experience in the private/education industry.
You will be responsible for:
- Coordinating programme-related activities, ensuring their smooth delivery and compliance with relevant regulations;
- Maintaining accurate records of student information, including payment status, course progress, and examination results;
- Providing prompt and accurate information and updates to students and relevant stakeholders;
- Supporting lecturers on administrative matters and resolving student issues in collaboration with customer managers;
- Processing re-enrolment, re-exam, deferments, extensions, exemptions, programme transfer, withdrawal, and monitoring attendance;
- Conducting regular class visits, understanding student needs, engaging with parents/guardians, conducting module evaluation, focus groups, and student surveys;
- Updating and maintaining student records in PSB Academy's proprietary data management system;
- Monitoring student payment of course fees and processing refunds;
- Liaising with exam centres for main and re-exams (if applicable) and preparing examination nominal rolls;
- Assisting the reporting officer in event running;
- Performing other ad-hoc duties as required by the company from time to time.
To be successful in this role, you should possess:
- A degree in any discipline with at least one year of experience;
- Meticulous and self-motivated with strong organisational skills;
- Good time management and administration skills;
- Able to work individually and as a team player with a customer-oriented mindset and good communication skills;
- Able to work under pressure in a fast-paced work environment;
- Proficient in Microsoft Office applications;
- Prior experience in the private/education industry is preferred;
- May be required to work on a roster: 8am-5.30pm or 10am-7.30pm three to four times a month.
Based on industry standards and the level of responsibility involved, we estimate the salary for this position to be around SGD $45,000-$60,000 per annum.
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