Customer Acquisition Specialist
1 week ago
As a Customer Acquisition Specialist at Private Advertiser, you will play a crucial role in driving business growth through effective sales strategies. Your primary responsibility will be to handle inbound calls, responses, enquiries and customer interactions from various referral sources, social media platforms and direct call-ins.
Key Responsibilities:
- Manage all incoming customer inquiries, ensuring timely and efficient resolution.
- Develop and maintain strong relationships with customers, creating a positive service experience and brand image.
- Respond promptly to all customer enquiries, addressing their needs and concerns.
- Coordinate appointment reminders and handle patients' responses accordingly.
- Compile and analyze weekly activity reports to optimize sales performance.
- Conduct regular follow-up calls with patients to facilitate retargeting efforts.
- Meet or exceed targets assigned for new patient appointments, showcasing exceptional sales skills.
Essential Skills and Qualifications:
- Diploma/Advanced/Higher/Graduate Diploma in any field.
- At least 2 years of experience in sales/telesales/telemarketing.
- Proven customer service skills, with a passion for delivering exceptional customer experiences.
- Excellent persuasion, negotiation, and closing skills.
- Mandarin language proficiency is desirable.
- Ability to work independently with minimal supervision.
- Superior telephone etiquette.
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