Data Centre Leadership Role
3 days ago
We are seeking a highly skilled and experienced professional to fill the position of Senior Manager, Technical Excellence, Data Centre, Greater Asia. This individual will be responsible for leading our technical support efforts in the region, providing expert guidance and resolving complex technical issues for our key data centre customers.
Main Accountabilities:
• Coordinate with internal teams to address product performance concerns, facilitate RCA, and drive technical resolutions.
• Act as the escalation point for complex technical matters, ensuring timely investigation and resolution by engaging with the factory's engineering team and relevant vendors.
• Develop and maintain strong relationships with key accounts, ensuring clear communication on ongoing product performance, quality improvements, and resolution timelines.
Requirements:
• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
• Minimum of 8–10 years of experience in technical support, quality assurance, or field service roles within the HVAC, refrigeration, or industrial equipment sector.
• Experience in root cause analysis (RCA), warranty management, and issue resolution in a manufacturing or service environment.
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