Sales and Team Lead for Music Education
2 days ago
Aureus Academy is a leading music school in Singapore with over 18,000 students. Established in 2013, we specialize in providing tailored music lessons to students of all ages and abilities.
As a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia, Aureus has transformed the traditional service into a thriving entity.
Mission and VisionAureus Group aims to become the undisputed leader of Creative Arts Education globally by 2025 and make Aureus the first brand of choice in any market or segment.
About the RoleWe are seeking Centre Managers who can lead and mentor a team of Customer Service Executives to work towards company goals. The ideal candidate will have strong organization and sales skills, extensive product knowledge, and excellent customer service skills.
The key responsibilities include:
- Conducting assigned outgoing sales calls daily
- Achieving monthly targets for lead generation, sales, and conversions
- Cultivating team members through effective mentoring and ensuring they meet individual targets
- Providing excellent customer service through timely phone call and email responses
- Supporting sales activities and events to generate leads and conversions
- Retailing existing customers through effective problem-solving and maintaining high-quality service standards
- Ensuring centre growth through excellent customer service and mitigating student turnover
- Exceeding assigned closure or conversion rate targets for trials to enrolments
- Planning, managing, and executing teacher growth plans to achieve monthly targets
Hiring Criteria:
- At least 2-3 years' experience in customer service, with at least 1 year in a manager-level position
- Availability to work retail hours and on weekends
- Strong adaptability and leadership skills
- Proficiency in written and spoken English (bilingual/trilingual an advantage)
- Goal-driven individuals with ability to focus and prioritize tasks
- Positive, extroverted, and outgoing personality with passion for customer service
Gross Salary: $4,000 - $4,500 per month
Inclusive of medical and insurance coverage, work-life balance, in-house learning opportunities, professional development, and more
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