Front Desk Customer Service Officer
6 days ago
Front Desk Customer Service Officer - Team Player
About the RoleThis is an exciting opportunity to join ENCOMPASSE as a Front Desk Customer Service Officer, playing a vital role in providing exceptional customer service and ensuring a seamless experience for our visitors.
Key Responsibilities- Welcome and register visitors efficiently and accurately, maintaining a positive and cheerful disposition at all times.
- Effectively manage queue systems and crowd control where necessary, guaranteeing a smooth and efficient flow of visitors.
- Maintain accurate and updated visitor records, adhering to PDPA requirements and ensuring confidentiality.
- Manage keys, including issue, return, and accounting on a daily basis, demonstrating attention to detail and organizational skills.
- Ability to multitask and work under pressure, meeting deadlines and exceeding expectations.
- Respond to public enquiries and requests in a timely and professional manner, aligning with guidelines and policies.
- Monitor attendance and prepare reports as required, highlighting trends and areas for improvement.
- Comply with SOPs, policies, guidelines, and processes, upholding the highest standards of quality and integrity.
- Flexibility to adapt to changing rosters and prioritize tasks effectively, ensuring seamless operations.
- Organize and maintain records, documents, and files in support of required activities, showcasing expertise in digitalization exercises and document management.
- Able to learn quickly and adapt to changes, contributing to a culture of continuous learning and improvement.
- Excellent interpersonal and communication skills, enabling effective collaboration with colleagues and stakeholders.
- Proficiency in English (written and spoken) and IT literacy, familiar with common software applications.
To succeed in this role, you will be a team player with excellent communication skills, able to multitask and work efficiently in a fast-paced environment. Your proficiency in Microsoft Office, Excel, and Word is essential, along with your ability to learn quickly and adapt to new situations.
What We OfferAs a Front Desk Customer Service Officer with ENCOMPASSE, you can expect:
- A competitive salary of SGD $42,000 per annum.
- An exciting and dynamic work environment that fosters growth and development.
- Ongoing training and support to enhance your skills and knowledge.
- A comprehensive benefits package, including medical, dental, and optical coverage.
- Flexible roster arrangements to accommodate your needs and preferences.
If you are a motivated and organized individual with a passion for delivering exceptional customer service, please submit your application with your resume and a cover letter outlining your suitability for this role.
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