Operational Support Associate
2 days ago
A challenging role has become available in the esteemed DHI Downtown Pte. Ltd., where we are seeking an exceptional Operational Support Associate to join our team. This key position is responsible for ensuring seamless daily operations and providing unparalleled support to residents.
About the RoleThis role involves overseeing various critical aspects of our operations, including guest services, property management, and customer service. The successful candidate will possess excellent leadership skills, a keen eye for detail, and the ability to work effectively in a fast-paced environment.
Main Responsibilities- Guest Services: Conduct thorough audits of guest services agents' appearance, grooming, and hygiene, ensuring they meet our high standards. Oversee the daily briefing process to ensure all staff are informed and prepared for the day ahead.
- Property Management: Supervise and assist guest services agents in planning, documentation, and task completion. Conduct on-the-job training to ensure all staff are equipped with the necessary skills and knowledge.
- Customer Service: Evaluate per-shift checklists to ensure all tasks are completed accurately. Double-check next day's arrivals list to guarantee the accuracy of all bookings, room assignments, and related resident requests.
- Billing and Credit Policies: Familiarize yourself with billing and credit policies to effectively handle and process billing requirements.
- Incident Reporting: Report any emergencies or incidents to management promptly and efficiently.
To be considered for this exciting opportunity, you must possess:
- A strong understanding of property management principles and practices.
- Excellent communication and interpersonal skills.
- The ability to work effectively in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Leadership skills and experience in supervising a team.
$55,000 - $70,000 per annum (dependent on experience and qualifications).
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