
New Client Integration Specialist
2 weeks ago
Job Overview
The Onboarding Team is responsible for guiding new clients through the initial setup and integration process, ensuring a smooth and efficient transition into our products or services. This role involves coordinating with internal teams to ensure seamless communication.
- Lead clients through the onboarding journey from contract signing to full product adoption
- Deliver tailored product training and resources to clients including virtual and in-person sessions
- Respond to client inquiries promptly offering clear and professional guidance
Requirements
We are seeking candidates who have:
- Fluent Mandarin Chinese and English spoken and written with excellent communication skills
- Strong understanding of the Greater China market including business culture and client expectations
- Proven experience in customer success account management or related client-facing roles
- Tech-savvy with the ability to quickly learn and explain software products
Benefits
This role offers opportunities for career growth and development as well as competitive compensation and benefits packages.
Others
Familiarity with CRM systems and onboarding tools is a plus
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