Customer Service Specialist
2 days ago
The Role:
">- We are seeking a skilled Customer Service Representative to join our team at The LyCra Company Singapore PTE. LTD.
- In this role, you will be responsible for administering hangtag approvals according to brand certification and approval guidelines
- Receive and verify online hangtag requests from customers; ensure information provided on the hangtag request is completed
- Follow up with customer (through email) to obtain support documents (Fiber/yarn purchase invoice, fabric purchase invoice etc)
- Validate the fabric yardage against fabric purchase invoice to justify for hangtag quantity
- Validate the proper use of hangtags against the garment destination region and confirm customers for any adjustments
- Act as custodian of internal control to safeguard hangtag approvals/release in compliance and ensure trademark protection
- Carry out and keep accurate records of customer information for verification and safeguard our brands
- Attend to customers, CSR and marketing's queries related to fabric testing and quality.
- Co-ordinate multi-fibre hangtag certification test and give recommendation to Marketing.
- Issue garment letters and challenge if observing violation of brand guidelines
- Educate customers application process of hangtag requests via our system
Requirements:
">- GCE 'O'/N levels/ITE or equivalent
- Good communication skills in English
- High level of customer focus and professionalism
- Ability to work independently and communicate to all level effectively
- Good interpersonal skills
Compensation and Benefits:
">- We offer a competitive salary of SGD $60,000 per annum, including variable pay and an excellent benefits package that includes 5 weeks' annual leave, medical insurance, and training opportunities
About The LyCra Company Singapore PTE. LTD.:
">- The LyCra Company Singapore PTE. LTD. is a leading provider of high-quality textile solutions
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