Customer Service Specialist

2 days ago


Singapore THE LYCRA COMPANY SINGAPORE PTE. LTD. Full time

The Role:

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  • We are seeking a skilled Customer Service Representative to join our team at The LyCra Company Singapore PTE. LTD.
  • In this role, you will be responsible for administering hangtag approvals according to brand certification and approval guidelines
  • Receive and verify online hangtag requests from customers; ensure information provided on the hangtag request is completed
  • Follow up with customer (through email) to obtain support documents (Fiber/yarn purchase invoice, fabric purchase invoice etc)
  • Validate the fabric yardage against fabric purchase invoice to justify for hangtag quantity
  • Validate the proper use of hangtags against the garment destination region and confirm customers for any adjustments
  • Act as custodian of internal control to safeguard hangtag approvals/release in compliance and ensure trademark protection
  • Carry out and keep accurate records of customer information for verification and safeguard our brands
  • Attend to customers, CSR and marketing's queries related to fabric testing and quality.
  • Co-ordinate multi-fibre hangtag certification test and give recommendation to Marketing.
  • Issue garment letters and challenge if observing violation of brand guidelines
  • Educate customers application process of hangtag requests via our system

Requirements:

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  • GCE 'O'/N levels/ITE or equivalent
  • Good communication skills in English
  • High level of customer focus and professionalism
  • Ability to work independently and communicate to all level effectively
  • Good interpersonal skills

Compensation and Benefits:

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  • We offer a competitive salary of SGD $60,000 per annum, including variable pay and an excellent benefits package that includes 5 weeks' annual leave, medical insurance, and training opportunities

About The LyCra Company Singapore PTE. LTD.:

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  • The LyCra Company Singapore PTE. LTD. is a leading provider of high-quality textile solutions


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