Operational Data Insights Analyst

1 day ago


Singapore PEOPLEBANK SINGAPORE PTE. LTD. Full time

About the Role

We are seeking a skilled Technical Operations Data Analyst to join our team at PEOPLEBANK SINGAPORE PTE. LTD.

Job Description

This is an exciting opportunity for a motivated and detail-oriented individual to work on operational issues, identify areas for improvement, and drive business insights using data analysis.

Key Responsibilities:

  • Review operational issues and determine if technology or process corrections are required.
  • Track and report on operational performance and conduct regular data analysis to identify trends and areas for improvement.
  • Run daily standup meetings and monitor customer support tickets for prioritization and triage.
  • Assist in creating Business Review content for leadership meetings.
  • Ensure adherence to established processes and protocols while staying informed about updates or changes.
  • Identify and address roadblocks or issues that may impact operations.
  • Update status pages for product issues as needed.
  • Support daily hand-over activities between regions.
  • Coordinate regional monthly meeting content.
  • Coordinate customer notifications on expiring API product versions.
  • Document learnings and share operational insights with cross-functional teams.

Requirements

To be successful in this role, you will need:

  • 2-4 years of experience providing operations support in a technical environment with a strong understanding of Operational Metrics and Key Performance Indicators.
  • Demonstrated creative problem-solving approach and experience using data visualization technologies to drive business insights.
  • Experience building advanced SQL queries and dashboards to find operational trends and root causes.
  • Customer-oriented mindset with demonstrated empathy and high attention to detail.
  • Able to multitask and prioritize in a fast-paced environment.
  • Collaborative team player with a "get it done" attitude.
  • Excellent interpersonal skills, including relationship building and collaboration within a diverse team.
  • Excellent verbal and written communication skills.

What We Offer

As a Technical Operations Data Analyst, you can expect:

  • A competitive salary range of SGD $60,000 - SGD $80,000 per annum, depending on experience.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A collaborative team atmosphere.

About PEOPLEBANK SINGAPORE PTE. LTD.

PEOPLEBANK SINGAPORE PTE. LTD. is a leading provider of recruitment services in Singapore. We pride ourselves on delivering exceptional results and building long-lasting relationships with our clients and candidates.


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