Operational Data Insights Analyst
1 day ago
About the Role
We are seeking a skilled Technical Operations Data Analyst to join our team at PEOPLEBANK SINGAPORE PTE. LTD.
Job Description
This is an exciting opportunity for a motivated and detail-oriented individual to work on operational issues, identify areas for improvement, and drive business insights using data analysis.
Key Responsibilities:
- Review operational issues and determine if technology or process corrections are required.
- Track and report on operational performance and conduct regular data analysis to identify trends and areas for improvement.
- Run daily standup meetings and monitor customer support tickets for prioritization and triage.
- Assist in creating Business Review content for leadership meetings.
- Ensure adherence to established processes and protocols while staying informed about updates or changes.
- Identify and address roadblocks or issues that may impact operations.
- Update status pages for product issues as needed.
- Support daily hand-over activities between regions.
- Coordinate regional monthly meeting content.
- Coordinate customer notifications on expiring API product versions.
- Document learnings and share operational insights with cross-functional teams.
Requirements
To be successful in this role, you will need:
- 2-4 years of experience providing operations support in a technical environment with a strong understanding of Operational Metrics and Key Performance Indicators.
- Demonstrated creative problem-solving approach and experience using data visualization technologies to drive business insights.
- Experience building advanced SQL queries and dashboards to find operational trends and root causes.
- Customer-oriented mindset with demonstrated empathy and high attention to detail.
- Able to multitask and prioritize in a fast-paced environment.
- Collaborative team player with a "get it done" attitude.
- Excellent interpersonal skills, including relationship building and collaboration within a diverse team.
- Excellent verbal and written communication skills.
What We Offer
As a Technical Operations Data Analyst, you can expect:
- A competitive salary range of SGD $60,000 - SGD $80,000 per annum, depending on experience.
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A collaborative team atmosphere.
About PEOPLEBANK SINGAPORE PTE. LTD.
PEOPLEBANK SINGAPORE PTE. LTD. is a leading provider of recruitment services in Singapore. We pride ourselves on delivering exceptional results and building long-lasting relationships with our clients and candidates.
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