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Service Captain

2 months ago

Singapore TANJONG BEACH CLUB PTE. LTD. Full time
About Tanjong Beach Club Pte. Ltd.

Tanjong Beach Club is a premier beachfront establishment that offers a unique blend of relaxation and entertainment. Our mission is to provide an exceptional experience for our guests, with a focus on delivering top-notch service and quality amenities.

Job Summary

We are seeking a highly motivated and service-oriented individual to fill the role of Service Captain at our beach club. As a Service Captain, you will be responsible for providing exceptional customer service, recommending our venue's food and drink offerings, and ensuring that our guests have an unforgettable experience.

Key Responsibilities
  • Guest Relations: Build and maintain relationships with guests, ensuring that their needs are met and exceeded.
  • Order Taking & Menu Description: Take orders and provide detailed descriptions of our menu offerings to guests.
  • Upselling & Product Knowledge: Utilize your extensive product knowledge to upsell our offerings and provide guests with personalized recommendations.
  • Serving & Food & Beverage Service: Serve food and beverages to guests in a timely and efficient manner.
  • Guest Satisfaction: Proactively ensure guest satisfaction by being attentive to their needs and addressing any concerns.
  • Process Improvement: Identify areas for improvement and implement changes to enhance our service standards.
Requirements
  • Personality: Possess an outgoing and bright personality, with excellent communication and interpersonal skills.
  • Service Orientation: Be driven to provide exceptional service and deliver superior guest experiences.
  • Teamwork: Be a team player, willing to collaborate with colleagues to achieve common goals.
  • Adaptability: Be flexible and adaptable, with the ability to work in a fast-paced environment.
  • Continuous Learning: Demonstrate a positive learning attitude and a willingness to learn and grow with the company.
What We Offer
  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Benefits: A range of benefits, including medical and insurance coverage, employee dining discounts, and celebrating milestones.
  • Opportunities for Growth: Opportunities for career growth and development, with a focus on promoting from within.