Senior Child Safety Operations Specialist
1 week ago
About the Team
We are seeking a dedicated and experienced professional to join our Trust & Safety team as a Senior Child Safety Operations Specialist. This role is crucial in ensuring the timely detection and removal of online child endangerment content, including child sexual abuse and exploitation.
As a key member of our global team, you will work closely with Legal, Policy, and Product teams to manage time-sensitive escalations and incidents, protecting our online community. Your expertise will be instrumental in developing and streamlining business processes, creating detailed documentation, and enhancing operational efficiency to maintain a safe environment for our users.
The ideal candidate will possess a strong work ethic, excellent judgment, exceptional partnering skills, and a passion for protecting children. Note: This position involves reviewing content that may be offensive or sensitive to some individuals.
Responsibilities:- Demonstrate operational excellence in evaluating risk, threats, and user safety in time-critical situations.
- Be aware of and willing to operate in a work environment with sensitive content, including child sexual abuse and exploitation, and other potentially disturbing material.
- Review user escalations related to vulnerable individuals in our community.
- Assess inbound escalations from Law Enforcement and other teams.
- Execute instant decision-making while analyzing various factors, including imminence of danger, sensitivities, and graphic content, and coordinate with internal and external partners, including law enforcement, to ensure user safety.
- English proficiency is required, along with professional working proficiency in Bengali, Urdu, or Arabic, as this role will cover the South Asian market.
- Up to 5 years of hands-on experience from an Investigative or Trust and Safety Analytical role, working on online abuse or similar fields.
- Experience in reviewing or being exposed to sensitive content and a deep understanding of removal workflow calibrations and escalations management.
- Proven ability to analyze information to assess threats and risks, and problem-solving skills.
- Proven ability to make important decisions independently and multi-task under pressure, responding quickly to changing situations in complex environments without compromising quality.
- Excellent verbal and written communication skills and the ability to adapt communication style to suit different stakeholders, such as cross-functional teams and law enforcement partners.
Estimated Salary: $120,000 - $180,000 per annum, depending on location and experience. The compensation package also includes comprehensive benefits and opportunities for growth and development within the company.
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