Operations Liaison Specialist

4 days ago


Singapore HAOHAN INDUSTRY PTE. LTD. Full time
Job Description:

The Operations Liaison Assistant will play a critical role in ensuring smooth communication and coordination between operations, sales, and customer service departments.

This role involves supporting day-to-day operations, addressing customer needs, and ensuring a seamless experience for customers purchasing home and living products and consumer electronics.

Key Responsibilities:
  • Act as a bridge between warehouse, logistics, sales, and customer service teams to ensure operational efficiency.
  • Monitor order processing, shipment schedules, and inventory levels to ensure timely delivery to customers.
  • Assist in the coordination of returns, exchanges, and warranty claims for home and living products and consumer electronics.
  • Identify and resolve delays or issues in product delivery by liaising with internal teams and external partners.

Customer Service:

  • Serve as the first point of contact for customer inquiries related to product availability, order status, shipping, and aftersales support.
  • Proactively communicate updates to customers regarding their purchases, addressing delays, and providing alternatives when necessary.
  • Handle escalated customer complaints with professionalism, ensuring a positive resolution while maintaining customer satisfaction.
  • Assist customers with technical inquiries related to consumer electronics, including troubleshooting minor issues and directing them to appropriate resources for support.


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