High-Performance Technical Support Specialist

17 hours ago


Singapore PRIMESTAFF MANAGEMENT SERVICES PTE LTD Full time
About the Role

We are seeking a highly skilled and motivated Technical Support Specialist to join our team. As an IT Support Engineer, you will play a critical role in delivering exceptional technical support to our marine clients, managing tickets, and ensuring seamless operations.

Key Responsibilities
  • Provide technical support for over 200 vessels, handling an average of 15-30 support tickets per month, primarily related to Marine Satellite Communications equipment, IT networking, and associated issues.
  • Troubleshoot and resolve technical problems with Marine Satellite Communications systems, components, and IT networks, ensuring timely and effective problem resolution.
  • Manage and coordinate operational and logistical tasks related to satellite communication services, including overseeing service delivery to clients.
  • Collaborate with freight forwarding companies to arrange ocean freight services, managing product shipments and ensuring all required shipping documentation is handled.
  • Ensure compliance with shipping regulations, company policies, and customer requirements while monitoring and tracking shipments to ensure timely delivery and resolve any issues.
Requirements
  • Diploma or degree in Information Technology, Electronics, Electrical Engineering, or a related field is preferred.
  • Prior technical support experience with the ability to handle 15-30 support tickets per month, ideally within the marine or shipping industry.
  • Strong knowledge and/or experience in Marine Satellite Communications equipment highly preferred.
  • Ability to troubleshoot and resolve IT network-related issues, including understanding how traffic is routed.
  • Excellent analytical and problem-solving skills to address complex technical issues effectively.

The estimated salary for this position is around $55,000 - $70,000 per annum, depending on experience and qualifications. PrimeStaff Management Services Pte Ltd offers a dynamic and supportive work environment, opportunities for career growth, and a competitive compensation package.



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