Cybersecurity Solutions Engineer
1 day ago
We are seeking a highly skilled Cybersecurity Solutions Engineer to join our team at INFINITY CYBERSEC PTE. LTD.
About the RoleThis is an exciting opportunity for a motivated and experienced engineer to support project delivery, customer engagement, and technical troubleshooting.
Responsibilities- Support Project Delivery: Work closely with Cyber Security Engineers to assist with project coordination and hands-on implementation of Tenable solutions.
- Customer Engagement: Serve as a technical resource for customers, addressing technical inquiries and clarifying vulnerability scan results, system audits, and log events.
- Technical Troubleshooting: Recreate customer issues in lab environments and assist in diagnosing software-related challenges.
- Knowledge Transfer: Maintain in-depth knowledge of Tenable products and security best practices, contributing to solution documentation for reuse.
- Cross-Team Collaboration: Work closely with Sales, Customer Advocacy, and Product Management to ensure customer needs are met and feedback is relayed to internal teams.
- Customer Relations: Assist in building relationships with enterprise customers, ensuring project goals and timelines are achieved.
- Education: Bachelor's degree in IT, Computer Science, or equivalent experience.
- Experience: 2-4 years of hands-on experience in technical support, field engineering, or customer support in the cybersecurity field.
- Customer Support Skills: Experience working with enterprise-level customers and a passion for customer success.
- Technical Knowledge:
- Proficiency with Linux and Windows Server Administration and Configuration.
- Familiarity with Windows Active Directory, network administration, firewall configuration, and strong knowledge of TCP/IP.
- Knowledge of diagnostic tools (e.g., Wireshark) and experience analyzing packet captures (pcaps).
- Experience with database technologies (e.g., Oracle, MySQL, MSSQL) and log file analysis.
- Understanding of firewalls, CVEs, and security bulletins.
- Familiarity with Nessus and other vulnerability management tools.
- Communication: Strong verbal and written communication skills in English are a must.
- Flexibility: Willingness to work weekends and holidays as needed for customer support.
$80,000 - $110,000 per annum, depending on experience.
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