Hospitality Floor Supervisor
5 days ago
Company Overview
">TWS PTE. LTD., a renowned operator of pubs and bars, is seeking an experienced Hospitality Floor Supervisor to lead our team at Quaich Bar.
">Salary
">We offer a competitive salary of SGD 5,500 per month, reflecting the importance we place on this role in delivering exceptional customer experiences.
">Job Description
">The successful candidate will assist the management team in ensuring efficient day-to-day operations at our outlet, maintaining high standards of service quality, and fostering a positive learning environment for team members.
">Key Responsibilities
">- ">
- Assist the management team in implementing operational strategies to enhance customer satisfaction and loyalty;">
- Lead a dynamic team to deliver seamless service experiences, focusing on effective communication, attention to detail, and proactive problem-solving;">
- Maintain thorough knowledge of outlet offerings, including menu items, beverage options, and promotions, to effectively upsell and promote sales;">
- Foster a collaborative work environment, encouraging continuous learning and skill development among team members;">
- Collaborate with the Reservations Host/Hostess and Operations team to ensure smooth service delivery and maintain a clean, safe, and well-organized workspace.">
- Aid managers in conducting staff training sessions on food and beverage procedures, quality service standards, and bar operational protocols;">
- Support the preparation and execution of daily opening and closing duties, including cleaning, clearing tables, table set-up, and polishing silverware;">
- Implement and maintain outlet hygiene and cleanliness standards, adhering to established protocols and regulatory requirements;">
- Ensure adherence to standard recipes, SOPs, and service processes to guarantee consistent quality and exceptional customer experiences;">
- Maintain accurate records of equipment usage and report any issues or concerns to management promptly.">
Requirements
">- ">
- A minimum of 4 years' experience as a Floor Supervisor in F&B, Restaurant, or Bar environments, with a proven track record of excellent service leadership;">
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers alike;">
- A team player who values collaboration, mutual respect, and open communication;">
- Flexibility to adapt to changing situations, prioritize tasks, and manage multiple responsibilities simultaneously;">
- Outstanding problem-solving skills, coupled with a proactive approach to resolving customer complaints and improving service delivery;">
- Ability to remain composed under pressure, ensuring seamless service experiences even in fast-paced or chaotic environments;">
- Promptness and reliability, with a commitment to attending scheduled shifts, including weekends and public holidays.">
Benefits
">- ">
- A comprehensive compensation package, including a competitive monthly salary and medical benefits;">
- An opportunity to develop your leadership skills and advance your career in a dynamic hospitality environment;">
- A chance to be part of a progressive, collaborative, and autonomous working culture that prioritizes employee growth and well-being;">
- Flexible working hours to balance work-life harmony and accommodate individual needs;">
- A trip to Scotland, demonstrating our commitment to recognizing and rewarding outstanding performance.">
Apply Now
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