Sommelier

1 week ago


Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time
Job Summary

We are seeking a highly skilled Sommelier to join our team at HyperScal Solutions Pte. Ltd. as a key member of our fine dining operations. The ideal candidate will have a deep understanding of wine, spirits, and cuisine, with excellent communication and leadership skills.

Key Responsibilities
  • Lead and manage daily operations in the delivery of exceptional food and beverage service, ensuring customer satisfaction and loyalty.
  • Handle guest complaints and resolve issues efficiently, converting dissatisfied guests into returning customers.
  • Manage revenue and profitability, ensuring operations are within budget and meet quality standards.
  • Oversee front-of-house and back-of-house staff, promoting a culture of excellence and teamwork.
  • Motivate service staff to provide exceptional customer service, maintaining high productivity and employee retention.
  • Maximize reservations and optimize seating plans, working closely with the Guest Relations Manager.
  • Ensure compliance with hygiene, sanitation, and safety regulations, maintaining a clean and safe environment for guests and staff.
  • Establish relationships with suppliers, sourcing high-quality products and services to enhance the dining experience.
  • Conduct training and development programs to enhance knowledge-driven customer service and employee growth.
  • Involvement in vendor contract sourcing and planning.
Requirements
  • WSET Level 3 certification
  • CMS Level 2 - Certified Sommelier
  • CSW Certified
  • Excellent verbal and written communication skills
  • Extensive knowledge of food, beverage, and restaurant operations, with proven management experience and customer service skills
  • Knowledge of relevant computer applications and accounting principles
  • Strong organizational and team management skills, with a customer-centric approach
  • Tertiary qualification preferred, or a combination of practical experience and education
  • Ability to perform all functions within the restaurant, as needed
What We Offer

As a Sommelier at HyperScal Solutions Pte. Ltd., you will have the opportunity to work in a dynamic and fast-paced environment, with a team of like-minded professionals who share your passion for fine dining and exceptional customer service.



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