IT Operations Strategist

1 week ago

Singapore beBeeITOperations Full time $90,000 - $120,000

Job Title: IT Operations Strategist

We are seeking a highly experienced IT Operations Strategist to join our team. In this role, you will be responsible for leading the development and deployment of custom automation solutions to improve IT service reliability and reduce manual workload across ITSM domains.

As an IT Operations Strategist, you will have the opportunity to work with a talented team of engineers and collaborate with platform teams, enterprise architects, and developers to conceptualize and build next-generation IT operational capabilities.

Key Responsibilities:
  • Design, prototype, and implement AI-driven operational tools, including predictive incident detection, automated remediation workflows, intelligent alerting, and large language model (LLM)-based knowledge agents.
  • Lead the development and deployment of custom automation solutions to improve IT service reliability and reduce manual workload across ITSM domains.
  • Collaborate with platform teams, enterprise architects, and developers to conceptualize and build next-generation IT operational capabilities.
  • Provide mentorship and guidance to ITSM IPC (Incident, Problem, Change and DR management) Engineers, ensuring effective execution and governance of ITSM processes aligned with ITIL best practices.
  • Drive adoption and continuous improvement of ITSM best practices across all IT teams.
  • Oversee operational aspects of the IT Command Centre and Helpdesk, including monitoring and managing performance of vendor-managed services to ensure SLA and KPI compliance.
Required Skills and Qualifications:
  • Bachelor's Degree in Computer Science, Engineering, or a related field (or equivalent experience).
  • 5+ years of experience in IT operations or substantial exposure to ITSM processes and tooling.
  • Strong understanding of ITIL framework and ITSM best practices; ITIL v3/v4 certification is preferred.
  • Hands-on experience with automation tools, scripting, and AI/ML technologies relevant to IT operations.
  • Proficient with ITSM platforms such as ServiceNow, BMC Remedy, or similar tools.
  • Demonstrated ability to mentor technical teams and lead cross-functional collaboration.
  • Excellent problem-solving, communication, and stakeholder management skills.
  • Hands-on software development or scripting experience in Python, JavaScript, or similar languages.
  • Experience with monitoring and observability platforms like Splunk, Grafana, ScienceLogic, or equivalent (advantageous).
  • Familiarity with CI/CD pipelines, GitOps practices, cloud platforms (AWS, Azure, GCP), and Infrastructure-as-Code (IaC) tools (advantageous).
  • Proficiency with AI/ML frameworks and tools (e.g.,TensorFlow, scikit-learn, LangChain, OpenAI APIs) is a strong advantage.
Benefits:

This is an exciting opportunity to contribute to the growth and success of our organization. As an IT Operations Strategist, you will have access to ongoing training and professional development opportunities, as well as a competitive salary and benefits package.

Join us in our mission to deliver exceptional IT services and support our customers' business goals.

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