Senior Digital Cards Acquisition Operations Specialist

2 days ago


Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full time
Job Description

We are seeking a highly skilled Senior Digital Cards Acquisition Operations Specialist to join our team at AMBITION GROUP SINGAPORE PTE. LTD.

About the Role

This is an exciting opportunity for a seasoned professional to oversee the end-to-end management of daily operations in the card acquisition process. As a key member of our Digital cards team, you will be responsible for reviewing and enhancing existing processes and policies to improve the customer journey and reduce demand.

Key Responsibilities
  • Streamline and automate the card application and fulfilment process
  • Analyse the customer journey to gather requirements for automating campaign fulfilment and address all exception scenarios to minimize call volume
  • Handle and resolve customer exceptions related to onboarding and credit card applications
  • Lead the standardization of internal processes across acquisition fulfilment and drive efficiency through report automation
Requirements

To be successful in this role, you will need:

  • A minimum degree in a related discipline
  • At least 2 years of relevant banking experience
  • The ability to start immediately or within short notice
Salary and Benefits

This role comes with a competitive salary range of SGD $80,000 - SGD $120,000 per annum, depending on experience. Additionally, you will enjoy a comprehensive benefits package, including medical insurance and retirement planning.

About Us

AMBITION GROUP SINGAPORE PTE. LTD. is a leading provider of digital solutions in the banking industry. We pride ourselves on delivering exceptional customer experiences and driving innovation through technology.



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