Financial Solutions Implementation Specialist
4 weeks ago
We are seeking a highly skilled Financial Solutions Implementation Specialist to join our team at BROADRIDGE (SINGAPORE) PRIVATE LIMITED. This role requires strong technical expertise and a client-focused approach to ensure successful software deployment and ongoing client satisfaction.
Key Responsibilities:- Provide 2nd line support, managing the call through to completion ensuring the client is completely satisfied.
- Maintain and manage the call details and history within the call tracking system.
- Collaborate with the development team to resolve complex technical issues and communicate solutions to clients.
- Conduct and document business analysis/requirements for new projects as well as performing documentation updates.
- Work closely with clients to understand their specific needs and tailor the implementation process accordingly.
- Lead and manage software implementation projects from inception to completion, and to work with Project Managers to ensure timely delivery of implementations.
- Develop and maintain comprehensive implementation documentation and guides.
- Ownership and accountability of project implementation activities.
- Conduct user training sessions to ensure effective adoption of the software.
- Maintain an up-to-date knowledge of all relevant Broadridge products and technology.
- Proven experience in a technical support or software implementation role, preferably with reconciliation or financial software.
- Strong understanding of reconciliation processes and software applications.
- Familiarity of key industry messaging e.g. ISO15022, ISO20022
- Ability to multi-task on both support and implementation activities.
- Flexibility to adapt to varying client needs and project requirements
- Excellent communication and interpersonal skills, with a client-focused approach.
- Good overall problem solving and troubleshooting skills.
- Effective writing skills.
- Service oriented and be able to perform independently.
- Entrepreneurial and self-motivated
- Strong interest in learning a wide variety of Financial Solutions products.
- Knowledge in Microsoft OS Systems and MS SQL Server is a must.
- Experience in banking sector (an advantage)
Broadridge Singapore is a specialist process automation and operational risk management software and services company. We provide software and services to the treasury, retail, financial and securities markets.
Salary Range:$80,000 - $110,000 per annum, depending on experience.
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