Technical Support Specialist
3 days ago
We are seeking a skilled and motivated Technical Support Specialist to join our team at IDEAL SYSTEMS (SINGAPORE) PTE. LTD.
About the Role:
The successful candidate will be responsible for providing technical support to customers on our Control System, programming, and training users to optimize the graphical user interface. You will also conduct site visits to troubleshoot and resolve technical issues, provide testing and debugging support, and ensure compliance with validation issues concerning product application and documentation.
Requirements:
To be considered for this role, you must have an ITE/Diploma in Electrical Engineering or equivalent, with at least 1 year's experience in a similar industry. You should possess good communication skills, ability to interact with all levels, and display maturity and stress handling capabilities. Familiarity with AV products such as Crestron, AMX, QSC, Extron is preferred. Additionally, you should be willing to learn and progress in a fast-paced environment and have general knowledge of electrical engineering concepts.
Key Responsibilities:
• Provide technical support to customers on our Control System
• Program and understand customer needs
• Troubleshoot and resolve technical issues on-site
• Conduct training to enable users to optimize the graphical user interface
• Provide testing and debugging support
• Ensure compliance with validation issues concerning product application and documentation
Salary:
$60,000 - $80,000 per annum, depending on experience.
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