Front Desk Ambassador

5 days ago


Singapore GRAND PARK CITY HALL Full time

Discover Your Passion at Grand Park City Hall

About Us:

At Grand Park City Hall, we pride ourselves on delivering exceptional service with love and passion. Our team is dedicated to providing a sanctuary of modern comfort that takes care in what we do and finds joy in giving our best to positively impact people and the planet.

Role Overview:

We are seeking an experienced Guest Services Officer to join our dynamic team. The ideal candidate will be responsible for ensuring smooth operations of the front desk and crystal club, including check-in, check-out, currency exchange, room change, audit balances, daily reports, food and beverage service according to established policies and procedures.

Key Responsibilities:

  1. To perform daily tasks efficiently, including but not limited to: checking guests in and out, processing currency exchange, handling room changes, preparing daily reports, and providing excellent food and beverage service.
  2. To assist all guests in a friendly, helpful, and professional manner, including offering room orientation to arriving guests, escorting guests to their destination within the hotel, and using guest names at least twice during interactions.
  3. To liaise with Guest Services Manager or Executive regarding any complaints and assist walk-in guests with alternative accommodations in case of a full house situation.
  4. To maintain comprehensive knowledge of standard reservations procedures to support Reservations personnel in their absence.
  5. To attend shift briefings to ensure hotel activities and operational requirements are known.
  6. To ensure effective handover and takeover of shifts, ensuring proper follow-up and resolution of all outstanding issues.
  7. To attempt to upsell at every possible encounter, maximizing revenue.
  8. To ensure complete guest databases, including obtaining passport details, nationality, date of birth, and email addresses.
  9. To perform any other job task as reasonably assigned.

Requirements:

  • At least 1 year of working experience in any F&B-related field.
  • Outgoing, meticulous, and service-oriented.

Benefits:

As a valued member of our team, you will enjoy a competitive salary and benefits package, including opportunities for growth and development in a dynamic and supportive work environment.

Estimated Salary: SGD $3,200 - $4,000 per month


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