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Technical Operations Lead
2 months ago
At SYNAPXE PTE. LTD., we are seeking a highly skilled Technical Operations Lead to join our team. As a key member of our operations team, you will be responsible for leading, supporting, and providing guidance to our operations teams to ensure successful and smooth delivery of our systems.
Key Responsibilities:
- Lead and support operations teams to ensure system resiliency and successful delivery
- Liaise with stakeholders, champion users, or vendors on daily reported operation issues, issues tracking, and resolution
- Drive internal and 3rd party service provider/vendor review meetings covering performance, service improvements, quality, and processes
- Assist as Subject Matter Expert and drive organizational capability to effectively apply service operations and maintenance framework
- Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance
- Assist in blueprints for operational support material for disciplines of applications are concise and complete; covering internal security and technology standards
- Organise system activities including planned maintenance events, system backup processes, and disaster recovery drills
- Provide guidance to the team to ensure the best support and best standardization of approaches possible for systems availability
- Coach team members to meet common objectives and overcome operation hurdles
- Support and assist in high severity incidents and drive problem management meetings
- Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution
- Assist senior leaders in disaster recovery planning and activities
- Lead and perform work planning and budgeting. E.g., review and write approval papers
- Understand procurement, system, and security policy to ensure compliance during implementation/maintenance period
Requirements:
- Bachelor's degree in computer science or other highly technical, scientific discipline
- At least 12 yrs of Technical/Application experience
- Proven track record of leading large technology teams comprising of application and technology related domains
- Proven track record for managing IT budget and drive key IT strategies related to Service Operations
- ITIL v3/v4 certification and strong service-oriented experience/background
- Knowledge and understanding of IT industry environment and business needs
Tell employers what skills you have
- Excellent Communication Skills
- Mentoring
- IT Service Management
- Microsoft Excel
- Analytical Skills
- Wealth
- Root Cause Analysis
- Procurement
- Problem Management
- Application Support
- Budgeting
- ITIL
- Decision Making
- Disaster Recovery
