AV Support Specialist

2 days ago

Singapore WISE ASIA-PACIFIC PTE. LTD. Full time
AV Support Technician

WISE ASIA-PACIFIC PTE. LTD. is seeking a highly skilled AV Support Technician to join our team. As an AV Support Technician, you will be responsible for ensuring the smooth operation of our audiovisual systems and equipment, providing technical support for events and meetings, and collaborating with our AV partners to deliver exceptional AV experiences.

Key Responsibilities:
  • Run the technical production of cross-company events of varying complexity, size, and locations in collaboration with our established AV partners.
  • Deliver the best AV experiences for in-room and remote participants using Zoom, Vimeo, and various other hardware that we use in our offices (Logitech, Neat, etc).
  • Maintain and upgrade AV solutions in our offices while working together with Wise's Workplace team to keep the AV systems up-to-date and automated where necessary and possible (office refurbishments and new offices).
  • Create, maintain, and update the runbooks that document the usage of our event spaces and meeting rooms.
  • Develop and maintain standards and ensure all deployed AV solutions are raised to those standards.
  • Lead the knowledge/skill growth with the wider Support units to offload operational workload as much as possible.
  • Work on additional AV services relevant to the employee experience such as digital signage systems and room bookings.
  • Deal with support-related service requests and incidents for the supported technologies and infrastructure together with other IT support teams.
Requirements:
  • A Bachelor's degree in related technical studies, or equivalent work experience.
  • At least 3+ years of experience of running corporate events either in an events space or other fast-paced setting (ideally in-house). Experiences with stage setup, maintenance, and troubleshooting, running live shows, and the ability to wear multiple hats at once (such as camera op, vision mixer, technician, and direct support to presenters and other staff members) is strongly preferred.
  • At least 2+ years of professional experience and expertise in an IT support role focused on video conferencing and AV solutions and troubleshooting.
  • User-centric mindset where customers' needs come first.
  • A combination of experience in any of the following fields or others related: sound and video engineering, streaming, AV integration, events manager, video editing.
  • A good understanding of Zoom and other cloud-based conferencing services.
  • A good understanding of Google Workplace.
  • Strong analytical, and hands-on problem-solving and troubleshooting skills and ability to manage complex or escalated support issues.
  • Creative approach to doing things out of the box while also learning and adapting to new technologies.
  • Familiarity with other AV platforms and solutions and good understanding of trends in AV space.
  • Ability to travel around the world to other Wise offices and relevant events.
Nice to Haves:
  • Basic IT skills such as remote device management, security, and password management, cloud storage, documentation, and ticketing systems (JIRA).
  • CTS (Certified Technology Specialist) Certification.
  • Some experience with internal IT help desk and/or customer support-related work.
  • Some knowledge of Q-Sys programming for audiovisual event spaces.

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