Technical Support Specialist

3 weeks ago

Singapore Siemens Energy Full time

About the Role

At Siemens Energy, we are seeking a highly skilled Regional Technical Support Engineer to join our team. In this role, you will provide technical expertise to end customers, joint venture partners, and project teams, ensuring that our customers' equipment operates safely and efficiently.

Your Responsibilities

  • Act as a technical consultant to end customers, joint venture partners, and project teams.
  • Provide prompt technical response to customers to keep their equipment operating safely.
  • Assist and guide customers to fault find and resolve equipment-related technical issues.
  • Direct communications with vendors in the solution of auxiliary equipment failure or malfunction.
  • Liaise with Product Competency Center (PCC) to seek further support if technical issues cannot be resolved regionally.
  • Write fact-based technical reports with high proficiency.
  • Identify complaints from customers and escalate them through appropriate channels.
  • Perform field tests and failure investigations on overall packages and components.
  • Support the Marketing and Sales team to identify new opportunities from technical recommendations provided to customers.
  • Assist project teams during planning and execution.
  • Assist in the training of Company and Customer personnel.
  • Provide hands-on service and troubleshooting as required.

Your Opportunities for Personal Growth

  • Develop technical expertise in rotating equipment through solving complex machinery issues.
  • Hone business acumen through engaging end-customers to resolve equipment technical issues to meet their business needs.
  • Improve interpersonal skills through cross-department interactions.

Requirements

  • Minimum of 4 years' experience working with rotating machinery in the oil and gas industry and/or power generation industry.
  • Experience working on Siemens Energy Gas Turbines and/or Turbo Compressors.
  • Good understanding of operations of gas turbine and driven compression equipment and their associated auxiliary systems.
  • Ability to work as a team player and contribute to the success of the team.
  • Ability to communicate and exchange ideas effectively and concisely, both verbally and in writing.
  • Ability to initiate ideas to resolve complex issues into practical engineering solutions.
  • Ability to travel to supplier and customer sites to perform site surveys, assessments, customer meetings, and possibly participate in safety discussions.
  • Knowledge of industry standards, including IEC, ISO, NFPA, NACE, API, Machinery Directive, EMC, CSA, ANSI, ASME, and UL.
  • Full work rights in Singapore or Malaysia.

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