Post-Purchase Experience Strategist

7 days ago


Singapur, Singapore TikTok Full time
Job Title: Post-Purchase Experience Strategist

At TikTok, we're revolutionizing the e-commerce landscape, and we need a talented Post-Purchase Experience Strategist to join our team.

About the Role

We're seeking a seasoned professional to develop and implement policies and strategies that enhance user experiences, particularly in resolving customer issues, while balancing compliance requirements, consumer satisfaction, and risk management.

Key Responsibilities
  • Design and implement data tracking systems to monitor user experience, analyze performance, and address issues, focusing on improving customer satisfaction and other key metrics.
  • Lead cross-functional collaboration with teams such as logistics, product, payments, and risk to ensure seamless execution of user experience strategies.
  • Undertake expatriate assignments or extensive travel globally to fulfill business-related commitments and objectives.
Requirements
  • Bachelor's degree in a quantitative field such as Analytics, Statistics, Mathematics, Engineering, Economics, Data Science, or equivalent degree.
  • Proven experience in e-commerce governance strategies or policy-making.
  • 5 years of experience in related domains, including Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking, and Operations Management.
  • Proficiency in English is required for this role.
  • Excellent stakeholder and program management skills, to influence cross-functional stakeholders and senior leaders to achieve results.
Preferred Qualifications
  • Experience in explaining complex solutions in a simple way and ability to influence others without authority.
  • Highly data-driven, with experience analyzing and utilizing data-driven methodologies for business analysis, policy making, risk discovery, or program design.

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