World Class Butler Manager

1 week ago

Singapore beBeeLuxury Full time $90,000 - $120,000
Luxury Guest Experience Leader

Job Overview

  • The Director of Luxury Guest Services is responsible for delivering exceptional experiences tailored to discerning clients. This role combines refined service, regional expertise, and operational mastery.
  • The position oversees end-to-end Butler service from pre-arrival to departure, ensuring standards in suite readiness, amenities, and personalized guest experiences.

Key Responsibilities:

  • Evaluate and improve daily operations through suite inspections, VIP engagements, and service experience design.
  • Align Butler services with hotel values: Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect.
  • Collaborate with F&B and Concierge teams to integrate Butler service standards into dining, wellness, and pre-arrival experiences.
  • Partner with Concierge leadership to orchestrate seamless pre-arrival and stay experiences, anticipating guest preferences and communicating across departments.
  • Direct service recovery with a focus on Forbes 5-Star, LQA, HACCP, and guest satisfaction KPIs.

Experience and Revenue Innovation:

  • Develop and execute revenue-generating upsell programs, private dining concepts, curated luxury packages, and branded collaborations.
  • Drive experiential revenue through in-room rituals, bespoke services, exclusive cultural immersions, and city discovery experiences.
  • Maintain relationships with vendors, artisans, and regional tastemakers to enrich the department's experiential offerings.

Management and Leadership:

  • Lead recruitment, onboarding, and development of a world-class Butler team with emotional intelligence, service intuition, and excellence.
  • Conduct ongoing training in luxury etiquette, Forbes 5-Star standards, LQA requirements, service culture, and operational precision.

Improves Quality of Product and Services:

  • Act as the senior escalation point for guest concerns and ensure proactive resolution with discretion, empathy, and timeliness.
  • Champion service audits, hygiene compliance, and safety standards including WSH, HACCP, and guest confidentiality protocols.

Candidate Profile:

The ideal candidate holds a Diploma or Degree in Hotel or Tourism Management and possesses minimum 8 years of relevant experience in ultra-luxury hospitality with at least 5 years in a senior leadership role.

They should have strong Butler and Front Office background, proven experience managing budgets, CAPEX, and P&L, and international experience or exposure to global luxury standards.

Excellent communication skills in English, fluency in an additional language is a plus, along with outstanding leadership, interpersonal, and coaching skills, financial acumen with strong analytical and strategic planning capabilities, high emotional intelligence and cultural sensitivity, and expertise in luxury service standards (Forbes 5-Star, LQA).

Visionary mindset with strong execution skills, creativity, experiential innovation, and local market insight, discreet, polished, and personally aligned with luxury and sophistication, and strong crisis management and service recovery skills are also essential.

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