Medical Support Associate
1 day ago
We are seeking a dedicated and passionate individual to join our team as a Clinic Assistant at THE LIFESTYLE MEDICAL CLINIC PTE. LTD. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and playing a crucial role in ensuring the smooth operation of our clinic.
Key Responsibilities- Front Desk Operations
- Welcome patients warmly and provide courteous assistance to ensure a positive first impression of the clinic.
- Efficiently manage patient appointments, including scheduling, rescheduling, and cancellations, while maintaining accurate records.
- Administrative Support
- Assist patients with completing necessary paperwork and forms, ensuring accuracy and compliance with clinic protocols.
- Process payments, verify insurance details, and reconcile financial transactions accurately.
- Communication and Coordination
- Answer phone calls and respond to inquiries in a timely and professional manner.
- Collaborate closely with medical staff to facilitate patient flow and address any concerns or special requirements promptly.
- Coordinate with external service providers, such as laboratories and imaging centers, to arrange patient tests and procedures as required.
- Confidentiality and Compliance
- Uphold strict confidentiality regarding patient information and medical records, in accordance with regulatory guidelines.
- Previous experience in a customer service role with a background in healthcare or hospitality.
- Excellent communication and interpersonal skills, with the ability to interact effectively with diverse individuals.
- Strong organisational abilities and attention to detail, capable of managing multiple tasks efficiently in a fast-paced setting.
- A positive attitude and a genuine commitment to delivering exceptional service to patients.
- Flexibility to adapt to changing priorities and a willingness to support team members as needed.
- Minimum qualification of GCE 'O' Levels or equivalent; additional certification in healthcare administration or related field preferred.
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