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Indoor Attractions Operations Director
1 month ago
The Mandai Wildlife Group is seeking an experienced leader to oversee the operational aspects of our indoor attractions.
As Assistant Vice President, Indoor Attractions Operations, you will play a crucial role in driving the success of our attractions by ensuring efficient operations, enhancing the guest experience, and fostering a culture of continuous improvement.
Your key responsibilities will include pre-opening planning, developing and implementing strategic operating plans, collaborating with stakeholders, hiring and developing teams, mapping the guest journey, ensuring operational excellence, and managing risk and safety.
Key Job Duties and Responsibilities:
• Pre-Opening Planning
· Work closely with the VP of Indoor Attractions to develop and strategize operating plans in preparation for the attraction's opening.
· Collaborate and align with cross-functional teams to define operational requirements.
· Ensure all operational aspects, including staffing, equipment, safety protocols, and logistics, are properly planned and executed.
· Identify potential operational challenges at development phase and develop contingency plans to mitigate risks.
· Contribute to the development of timeline, budgets and key milestones related to operational aspects.
· Lead the effort to map out the guest journey by considering all touchpoints and interactions within the attraction.
· Plan and ensure manpower readiness of the attraction including but not limited to job design, manpower planning, recruitment, training and onboarding to ensure operation efficiency.
• In-Park Operations
· Develop and implement strategic operating plans to ensure the attraction's successful opening and ongoing operations.
· Implement quality control measures and identify opportunities to achieve high operational standards and deliver a consistent high quality of guest experience.
· Develop and implement safety protocols, emergency response plans, and standard operating procedures to ensure compliance with relevant regulations and industry standards.
· Provide leadership and guidance to the operations team, fostering a culture of collaboration, accountability, and continuous improvement.
· Regular review of financial performance indicator to identify areas for cost rationalisation and revenue enhancement.
The ideal candidate will have a degree in Tourism/Hospitality Management or the equivalent, with at least 8 to 10 years of experience in the Tourism industry in a management role. The salary for this position is estimated to be around $120,000 - $150,000 per year, depending on qualifications and experience.
