Digital Banking Application Support Specialist

5 days ago


Singapore TANGSPAC CONSULTING PTE LTD Full time

We are seeking a highly skilled Digital Banking Application Support Specialist to join our team at TANGSPAC CONSULTING PTE LTD.

About the Role

This is an exciting opportunity for a talented individual to work in a fast-paced environment and provide proactive, timely, effective, and efficient support to business users in the Digital banking domain.

The successful candidate will be responsible for performing production support activities, including issue assignment, analysis, and resolution within specified SLAs. They will also own issues and initiatives in the Enterprise domain, working closely with various teams to develop solutions for users.

Key Responsibilities
  • To provide proactive, timely, effective, and efficient support to business users in the Digital banking domain.
  • To perform production support activities, including issue assignment, analysis, and resolution within specified SLAs.
  • To own issues and initiatives in the Enterprise domain, working closely with various teams to develop solutions for users.
  • To collaborate with business partners, third-party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution.
Requirements

To succeed in this role, you will need:

  • Min 4 years of hands-on support experience in application support in banking, preferably in digital banking.
  • Experience in working with technical platforms or programming languages – MS Windows, Unix, SQL, Unix scripting.
  • Experience in AML, KYC application is a plus.
  • Good team player, independent, proactive, and self-starter with excellent interpersonal and communication skills.
  • Ability to work in a fast-paced and team-oriented environment.
Benefits

This role offers a competitive salary of SGD 80,000 - SGD 110,000 per annum, depending on experience.



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