Digital Transformation Specialist

2 weeks ago

Singapore beBeeAutomation Full time $90,000 - $120,000

**Digital Transformation Analyst Role Overview**: As a Digital Transformation Analyst, you will play a key part in driving innovation and improving customer experience through the implementation of digitalization and self-help capabilities.

We are seeking an ambitious individual who is passionate about leveraging artificial intelligence (AI) and machine learning (ML) to drive business process improvement and enhance productivity. If you have a strong background in AI concepts, data analytics, and customer journey design, we encourage you to apply for this exciting opportunity.

  • Digital Transformation Responsibilities:
  • Championing and implementing digitalization and self-help capabilities at customer touch points to achieve Next Generation Servicing and Leading Customer Experience
  • SUPPORTING Technology, Digital, and Analytic (TDA) efforts to optimize processes and drive business process improvement for enhanced productivity and performance
  • analyzing data to identify trends for automation, process improvement and operational efficiency through Generative AI

Requirements:

  • Bachelor's degree with knowledge of AI concepts
  • Understanding of artificial intelligence, machine learning, and deep learning principles
  • Proficiency in Retrieval-Augmented Generation (RAG) and Large Language Models (LLM)
  • Data Analytics: experience in generating and analyzing data effectively to identify key insights and trends
  • Designing Customer Journeys: designing

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