Dedicated IT Support Specialist

4 days ago


Singapore ITCAN PTE. LIMITED Full time

About Us

ITCAN PTE. LIMITED is a leading provider of innovative IT solutions.

Job Overview

We are currently seeking a skilled Dedicated IT Support Specialist to join our team.

Responsibilities and Tasks

  • Provide 1st level technical support via phone and remote control tools, ensuring timely resolution of user incidents and queries.
  • Work independently with minimal supervision during weekend or night shifts.
  • Ensure First Call Resolution (FCR) technical support via phone and email, responding promptly to customer inquiries.
  • Perform initial troubleshooting on reported incidents and escalate them to 2nd level resolver groups as per work instructions.
  • Provide timely updates to customers on the status of outstanding issues within targeted Service Level agreements.
  • Maintain ownership of cases, following up on reported issues until closure and accurately recording relevant information.

Required Skills and Qualifications

  • Troubleshooting skills, with expertise in ICT, hardware, laptops, Active Directory, DHCP, Windows 7, Service Level, project management, networking, operating systems, and DNS.
  • Able to work independently, with strong technical support skills.

Compensation and Benefits

The estimated annual salary for this role is SGD $45,000 - SGD $60,000, depending on experience and qualifications.



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