Dedicated IT Support Specialist
4 days ago
About Us
ITCAN PTE. LIMITED is a leading provider of innovative IT solutions.
Job Overview
We are currently seeking a skilled Dedicated IT Support Specialist to join our team.
Responsibilities and Tasks
- Provide 1st level technical support via phone and remote control tools, ensuring timely resolution of user incidents and queries.
- Work independently with minimal supervision during weekend or night shifts.
- Ensure First Call Resolution (FCR) technical support via phone and email, responding promptly to customer inquiries.
- Perform initial troubleshooting on reported incidents and escalate them to 2nd level resolver groups as per work instructions.
- Provide timely updates to customers on the status of outstanding issues within targeted Service Level agreements.
- Maintain ownership of cases, following up on reported issues until closure and accurately recording relevant information.
Required Skills and Qualifications
- Troubleshooting skills, with expertise in ICT, hardware, laptops, Active Directory, DHCP, Windows 7, Service Level, project management, networking, operating systems, and DNS.
- Able to work independently, with strong technical support skills.
Compensation and Benefits
The estimated annual salary for this role is SGD $45,000 - SGD $60,000, depending on experience and qualifications.
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