Hospitality Team Lead

2 days ago


Singapore MARINA BAY SANDS PTE. LTD. Full time
Job Description

As a seasoned hospitality professional, you will take on the role of F&B Captain, overseeing the daily operations of our esteemed restaurant. Your primary responsibility will be to ensure seamless service delivery, exceeding guest expectations in every interaction.

About the Role:

We are seeking an experienced individual with excellent leadership skills to join our team as a F&B Captain. You will lead a team of servers and support staff, focusing on providing exceptional customer experiences while maintaining high standards of service quality.

Responsibilities:

  • To provide friendly, excellent service to all guests by escorting them to their respective seats.
  • To assist staff to perform preparation, table setup, and ensure proper handling of operating equipment.
  • To assume at all times a pleasing and helpful attitude towards each guest.
  • To handle politely and channel all telephone messages received and handle reservations.
  • To direct guests to their tables and remember to scatter guests evenly at various stations of the restaurant.
  • To handle and solve any concerns and questions from customers.
  • To supervise servers to ensure excellent customer service is provided every time.
  • To support Assistant Manager and Department in achieving all goals and Key Performance Objectives.

Requirements:

  • Diploma/Degree in hospitality or related field preferred.
  • Minimum 1 year at supervisory level.
  • Food Safety, leadership training program.
  • Able to communicate effectively with both English and Mandarin-speaking guests.
  • Willing to work various shifts, including mornings and afternoons, as well as on public holidays.

Estimated Salary: SGD $45,000 - $60,000 per annum, depending on experience.

About Marina Bay Sands: We are committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhering to and abiding by all rules, regulations, policies, and procedures, including the rules of conduct and business ethics of the Company.

Tell Employers What Skills You Have:

  • Product Knowledge
  • Leadership
  • Food Safety
  • Restaurants
  • Inventory
  • Team Player
  • Customer Service
  • Disposition
  • Safety Training
  • Food and Beverage Services
  • Hospitality


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