
Strategic Media Protection Specialist
2 weeks ago
Media Analyst (6-Month Contract - open for renewals and conversions)
Location:
Singapore (Remote/Hybrid)
About the Role:
Protect and shape our brand through real-time social media monitoring, response, and issue management.
Critical responsibilities include identifying reputational risks, managing crises, supporting campaigns, and crafting effective response strategies across multiple social platforms.
- Monitor emerging issues and sentiment across various social media platforms
- Respond rapidly to high-risk or sensitive issues while maintaining brand tone and integrity
- Collaborate cross-functionally with teams including Policy, Trust & Safety, Community Support, and Corporate Communications
- Draft and publish reactive and proactive content across official social channels
- Support development of response strategies, playbooks, and best practices
- Assist in measuring effectiveness of social campaigns and issues response workflows
- Provide local support for APAC markets on reputational issues and brand protection
- Identify process gaps and escalate issues around queue volumes or workflow inefficiencies
- Assist with onboarding and knowledge transfer
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