Director, Quality Assurance and Process Excellence
4 days ago
United Overseas Bank Limited is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories.
The Technology and Operations function is comprised of five teams of specialists. We work closely together to harness the power of technology to support our physical and digital banking services and operations.
We are seeking a highly motivated self-starter with initiative and strong completer/finisher skills to join our team as DIRECTOR, QUALITY ASSURANCE AND PROCESS EXCELLENCE.
This role is responsible for reviewing and assessing escalations from various departments to identify, liaise and resolve customer issues completely and promptly.
The successful candidate will have at least 2 years of experience, good knowledge in banking/cards process, products and systems, and excellent written and spoken communication skills in English.
The estimated salary range for this position is between $120,000 and $180,000 per annum.
The bank offers attractive benefits, including medical insurance, annual leave, and career development opportunities.
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