Remittance Operations Manager
2 weeks ago
We are seeking an experienced and detail-oriented Remittance Manager to oversee the daily operations of our over-the-counter remittance services at ECO FRIENDLY TOWER PTE. LTD.
Key Responsibilities:
- Manage the day-to-day operations of the remittance center, ensuring efficient and timely processing of transactions.
- Supervise, train, and motivate a team of remittance agents, ensuring they adhere to company policies and procedures.
- Maintain a thorough understanding of all relevant laws, regulations, and compliance requirements governing remittance services.
- Implement and maintain strong internal controls to prevent fraud and ensure the accuracy of transactions.
- Handle customer inquiries, resolve complaints, and provide exceptional customer service.
- Prepare regular reports on remittance activity, transaction volumes, and compliance-related matters.
- Stay informed about industry trends, new technologies, and changes in regulatory requirements.
Requirements:
- Bachelor's degree in Business Administration, Finance, or a related field.
- 3+ years of proven experience in a remittance or money transfer environment.
- Strong knowledge of remittance regulations, AML/KYC compliance, and fraud prevention measures.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using remittance software and systems.
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