Nursing Operations Director for Primary Care

4 hours ago


Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time
Job Overview

We are seeking a highly skilled and experienced Nurse Clinician to join our team as a Senior Manager in the Quality & Training Team. The successful candidate will play a key role in supporting the capability and capacity building of the PCN HQ care teams to strengthen team-based care approach.

The Primary Care Networks (PCN) is setup for General Practitioners (GP) clinics to support holistic and team-based care. With the implementation of Healthier SG, the PCN HQ will continue to play an important role to ensure more effective chronic disease management.

As a member of the team, your key roles will include:
  • Team Development: Identify and develop training roadmaps for the PCN Care Teams (which includes Nurses, Primary Care Co-ordinators, Clinic Assistants, GPs) to enhance their skills and knowledge.
  • Care Delivery Standards: Anchor the development of standardised care delivery including establishing SOPs and competency framework to support the work of the PCN Care Teams.
  • Inter-agency Collaboration: Involved in inter-agency workgroups to support primary care development and transformation.
  • New Models of Care: Co-create new models of care to support team-based care approach.
  • Insight Gathering: Gather insights for development and implementation of new initiatives and support the administration of the existing primary care model, including but not limited to managing funding and monitoring of project KPIs.
  • Stakeholder Engagement: Establish strong rapport with primary care team, service providers to strengthen the administration of the existing primary care model.

Clinical Management Responsibilities
  • Clinical Supervision: Provide clinical supervision and implement framework to ensure patient safety and staff safety for care delivered by PCN HQ.
  • Best Practices Consolidation: Consolidate and share best clinical practices across the primary care landscape (including polyclinics, community nursing and private primary care) with both internal and external stakeholders.
  • Clinical Team Supervision: Provide supervision to clinical team in Q&T team.
  • Mentorship and Coaching: Motivates the care team and provide consultation and foster professional development through coaching and mentorship.

Requirements and Qualifications
  • A bachelor's degree in Nursing or a master's degree in any discipline (preferably but not limited to nursing, education, public health or health administration, etc).
  • Prior experience in healthcare management or operations in primary care or hospital is desirable (> 6 years of experience in administrative function) and working with diverse group(s) of people in an organization / stakeholders.
  • Possess a high level of adaptability and learning agility in a dynamic environment.
  • Possess strong organizational skills in communication, time management, analytics and problem-solving, leadership and interpersonal skills.
$80,000 - $120,000 per annum (dependent on experience)

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