Assistant Housekeeping Manager

7 days ago

Singapore SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD. Full time
Housekeeping Operations Manager

At SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD., we are committed to delivering exceptional hospitality experiences to our guests. To achieve this, we are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team.

The successful candidate will be responsible for overseeing the day-to-day operations of the Housekeeping Department, ensuring that all rooms and public areas are cleaned and maintained to the highest standards. This includes supervising a team of housekeeping staff, assigning tasks and ensuring that deadlines are met.

Key Responsibilities:

  • To support the Executive Housekeeper in creating an environment that enables the housekeeping team to execute all housekeeping operations efficiently, ensuring both guest and employee satisfaction, and the highest level of cleanliness.
  • To oversee day-to-day operations relating to the Housekeeping Department (including Rooms) and administer supervision of all housekeeping staff in conjunction with the Executive Housekeeper.
  • To develop and implement effective cleaning schedules, ensuring that all areas of the hotel are cleaned and maintained to the highest standards.
  • To conduct regular inspections of all areas of the hotel to ensure that housekeeping standards are met.
  • To implement a cross-training program to enable staff to be multi-tasking with multi-skill.
  • To assist the Executive Housekeeper in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient, and flexible service at all times.
  • To assist in liaising and organizing with other relevant departments that the established cleaning schedules are strictly adhered to.
  • To inspect and double-check Guest Laundry, Dry Cleaning, and press work on a daily basis, to ensure optimum quality of work, prompt pickup, and delivery of garments.
  • To develop standard operating procedures, as well as production and quality standards.
  • To assist in conducting monthly inventory checks on all operating equipment and supplies.
  • To assist in controlling the requisitioning, storage, and careful use of all operating equipment and supplies.
  • To make periodic inspections of all areas to check on Housekeeping standards, and issue necessary orders to correct shortcomings.
  • To know the operational use and available facilities of the PMS.
  • To assist in the revision and updating of the Departmental Operations Manual on an as needed basis.
  • To maintain the Daily Log Book.
  • To make recommendations to Management for modernization of equipment, methods, or supplies.
  • To assist in coordination and monitoring of the implementation of the "Perfect Room" program.
  • To be proactive and cooperate with hotel departments on sustainability programs and initiatives.
  • To monitor the handling of guest complaints and take ultimate responsibility to resolve complaints.
  • To contribute to and complete the Asset Management Programme of the hotel.
  • To be responsible for cleaning all public areas and back of house areas such as employee locker rooms, toilets, corridors, offices, service lifts, etc.
  • To be responsible for special maintenance projects.

Qualifications:

  • Higher diploma or degree holder in business administration or related discipline.
  • Minimum of two years of previous experience in a similar position.
  • Experience in the hospitality industry will be an advantage.
  • Ability to lead and motivate a team in a fast-paced environment.
  • Strong attention to detail and ability to follow specific instructions.
  • Knowledge of cleaning chemicals, proper storage, and disposal methods.
  • Ability to work well in a team environment and under pressure.
  • Strong sense of responsibility and attention to detail.
  • Ability to respond quickly and effectively to emergencies.
  • Must be available to work flexible hours, including nights, weekends, and holidays.
  • Excellent communication and interpersonal skills, with the ability to work as a team.
  • Good command of written and spoken English.
  • Ability to work under pressure and be flexible.
  • Passionate and enthusiastic with a positive "can-do" attitude.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced individual who is passionate about delivering exceptional hospitality experiences, we encourage you to apply for this exciting opportunity.

Please submit your application, including your resume and a cover letter, to us. We look forward to hearing from you.

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