Senior OSS Platform Engineer
1 month ago
Purpose
The Senior OSS Platform Engineer is responsible for supporting the daily operations of OSS systems to meet business and network objectives, improving service quality and operational efficiency. This role involves working closely with different stakeholders to facilitate project implementation and maintenance of existing or new software solutions.
Responsibilities
- Manage, monitor, optimize, and troubleshoot private/public cloud infrastructure (VMs/AWS/GCP), operating systems, application platforms, backups, and components related to OSS platforms.
- Support in-house development of workflows, network modeling, and reports.
- Develop program specifications, scripts, and software modules.
- Prepare procedural documentation and relevant reports.
- Test and evaluate new patches or releases from vendors.
- Support the roll-out of new patches or applications.
- Set up new users' accounts and profiles, including any access issues faced by the users.
- Analyze and resolve complex technical problems, identifying and managing interfaces, service levels, standards, and configurations.
- Demonstrate a good understanding of business needs driving projects.
- Liaise with vendors on change requests and put up necessary purchase requisitions.
- Provide technical advice and support to users on existing and new software systems.
- Perform project management roles in tenders, project implementation, and maintenance contract negotiation.
Qualifications
- At least 4 to 5 years of relevant experience in Telecom OSS, application development implementation, design solutions, or maintenance of software applications and system platforms.
- A diploma/degree in Computer Science, Computer Engineering, Information Technology, or equivalent.
- Experience in operation and day-to-day user support of Telco OSS Performance & Assurance Platforms and Inventory solutions.
- Experience in VMware and Cloud Infrastructure (AWS/GCP/Others) and RedHat Openshift technologies.
- Hands-on experience in system administration of operating systems (Windows/RHEL/CentOS), database systems (MYSQL/SQL server/Oracle), and administration of servers/router/switch experience.
- Proficiency with an application/web server under Windows/UNIX/Linux environments.
- Knowledge in network operation workflow.
- Knowledge in telco network such as Fixed, IP, and Mobile Networks.
- Knowledge in application deployment on containers.
- Experience in project management and stakeholder management.
- Programming skills and development experience in Java/PHP/Python, Web Services, Rest will be an added advantage.
- Willingness to study and apply programming/cloud computing skills to fulfill business requirements.
- Passion for software development, automation, and new technologies in the telecommunication industry.
- The ideal candidate will be a self-starter with the ability to work with minimal supervision.
- The individual may have varying levels of responsibility depending on project needs.
- This position requires interaction with internal staff, external staff, customer service, and end-users, so effective communication and people skills are a must.
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