Customer Service Representative

1 week ago

Singapore beBeeCustomerService Full time $3,000 - $4,500

Job Title: Customer Service Representative

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.

Key Responsibilities:
  1. Handle hotel guest inquiries and room bookings through phone calls or emails promptly, ensuring exceptional customer experiences.
  2. Process hotel room reservations through various channels, including phone, email, and online platforms.
  3. Address guest concerns and provide information about hotel services, amenities, and policies.
  4. Upsell additional services such as dining options and room upgrades.
  5. Respond to internal and external guest enquiries effectively, directing them to relevant parties when necessary.
  6. Positively deal with customer complaints and comments, providing follow-up and feedback to related managers.
  7. Follow up with guests to ensure satisfaction with problem resolution (service recovery).
Requirements:
  • Demonstrate excellent communication and interpersonal skills.
  • Show a high level of professionalism, empathy, and patience in dealing with customers.
  • Possess basic computer skills and familiarity with reservation systems.
Working Conditions:

This role involves working in a fast-paced environment, handling multiple tasks simultaneously, and maintaining accuracy and attention to detail.

Benefits:

As a Customer Service Representative, you will have opportunities for career growth and development within our organization. Additionally, you will receive competitive compensation and benefits packages.

Tips for Success:

To excel in this role, focus on delivering outstanding customer service, being proactive in resolving issues, and continually improving your knowledge and skills.

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