Digital Community Manager
2 days ago
Bacha Coffee Pte. Ltd. is a rapidly expanding global coffee company with a presence in Singapore, Europe, and Asia.
Salary: $60,000 - $80,000 per annum,
Job Description:
We are seeking a dynamic Digital Community Manager to bridge the gap between our online community and the Marketing team. The successful candidate will be responsible for building relationships with online audiences through content engagement and moderation across various social media platforms (Instagram, Facebook, YouTube, Google, etc.) on a global level. The role involves liaising with the agency handling China's social media platforms (WeChat, Weibo, Little Red Book) to stay on top of online conversations. Key responsibilities include engaging with mentions, reposts, and customer queries, as well as monitoring performance metrics and suggesting improvements. Additionally, the Digital Community Manager will create monthly listening reports and document resolved cases and frequently asked questions for tracking and improvement purposes.
Required Skills and Qualifications:
- At least 2 years of experience in customer service or a related field
- Excellent communication skills and fluency in English; proficiency in other languages is a plus
- Strong problem-solving skills, initiative, and ability to work under pressure
- Experience dealing with local and international markets and customers
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