Excellent Communication Skills

1 week ago

Singapore beBeeCommunication Full time $4,000 - $6,000
Customer Relationship Specialist Role Summary

The ideal candidate for this Customer Relationship Specialist position will possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.

This role is a key member of our organization, responsible for delivering exceptional customer service, resolving complaints and issues in a timely and effective manner, and providing ongoing support to ensure customer satisfaction.

Key Responsibilities:
  • Provide course consultation to prospective customers
  • Attend to walk-ins and telephone enquiries
  • Process and administer new student's enrolment
  • Assist the day-to-day customer-services & admin activities of the centre such as: Coordinating and facilitating classes for the centre/s
  • Centre operations
  • Handle and resolve feedback and complaints
  • Liaise with customers & teachers pertaining to parents' feedbacks / students' progress
  • Handle admin duties such as: daily collections, preparation of materials for classes
  • Data-entry and maintaining Student Management System & CRM
  • Work with Marketing team on A&P plans
Requirements:
  • Candidate must possess at least a Diploma / Bachelor's Degree / Professional Degree (In the field of Business Studies / Marketing / Business Administration / Mass Communications)
  • At least 1 - 2 year(s) of working experience in the related field is required for this position
  • Effective planning & able to multi-tasks
  • Good interpersonal skills
  • Effectively bilingual (English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents' feedbacks / students' progress.)
  • Proficient in MS office applications
  • Able to work on weekends & two weekday evenings that in line with centre's operating hours
Branch Locations:
  • Thomson
  • Punggol
  • Sengkang

We regret that only shortlisted applicants will be notified.

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