Dynamic Program Management Lead
1 month ago
We are seeking an experienced Program Manager to lead our program management team at Nanyang Technology University (NTU). The successful candidate will be responsible for the operational aspects of program management and delivery of assigned programs within Nanyang Executive Education (NEE).
About the Role- The role involves end-to-end program management, including responding to customer inquiries, lead management, processing course applications, and funding compliance paperwork.
- Prompt follow-up with prospective clients/participants to ensure a positive experience.
- Prioritization of roles and tasks when handling multiple programs and high volumes of applications with tight timelines.
- Ability to handle unexpected situations and possess effective communication and problem-solving skills.
- Comfortable with technology and able to pivot to online platforms or hybrid learning modes on short notice.
- Understanding of SkillsFuture funding framework and ability to ensure compliance with SSG guidelines and regulations.
- Ability to use data collected from programs to draw insights, improve operations, and make decisions.
- Bachelor's degree in any discipline.
- At least 4 years' work experience in program management, event management, or customer service roles, preferably from a fast-paced large organization or educational/CET environment.
- Proficient in office software, including MS Office, Zoom, and Teams.
- Excellent interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Able to multitask in a fast-paced environment and pay attention to details.
$60,000 - $80,000 per annum, depending on experience.
Hiring Institution: NTU
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