Expert Technical Support Specialist

1 day ago

Singapore beBeeTechnical Full time $50,000 - $70,000
Job Summary

This is a technical support specialist role where you will provide expert service and technical assistance to business clients and enterprise customers. You will ensure overall customer satisfaction and retention by understanding their core business needs and product offerings.

The ideal candidate will have a bachelor's degree in any field and around 2-3 years of experience in customer service or technical support roles. They should have proven ability to troubleshoot and respond to customer inquiries with effective and timely resolutions, as well as experience supporting process improvement initiatives within standard operating procedures.

In this role, you will deliver high-quality technical support in line with established policies and procedures, act as a technical resource for analyzing, troubleshooting, and resolving customer support inquiries, and recommend and implement process improvements to optimize customer service operations and reduce inefficiencies.

Responsibilities

* Provide service and technical support to business clients (B2B) and enterprise customers (B2E) with existing product and service agreements.
* Ensure overall customer satisfaction and retention by understanding clients' core business needs and product offerings.
* Build and maintain long-term relationships with customers, ensuring timely resolution of inquiries and issues.
* Deliver high-quality technical support in line with established policies and procedures to enhance the customer experience.
* Act as a technical resource, responsible for analyzing, troubleshooting, and resolving customer support inquiries; offer alternative solutions when necessary.
* Participate in testing efforts to identify areas for improvement, incorporating customer feedback to enhance service delivery.
* Recommend and implement process improvements to optimize customer service operations and reduce inefficiencies.
* Manage small-scale projects or initiatives independently, leveraging specialized knowledge of products and services.
* Review customer issue logs, propose resolutions, and escalate complex issues as needed.

Requirements

* Bachelor's degree in any field.
* Around 2–3 years of experience in customer service or technical support roles.
* Proven ability to troubleshoot and respond to customer inquiries with effective and timely resolutions.
* Experience supporting process improvement initiatives within standard operating procedures.
* Excellent technical problem-solving skills and ability to deliver solutions under pressure.

What We Offer

* Opportunity to work on a variety of technical support cases and projects.
* Collaborative and dynamic work environment.
* Professional development opportunities to enhance your technical skills and expertise.

Contact Us

If you are interested in this role and believe you have the required skills and experience, please send your resume and cover letter directly to us.

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