Frontline Customer Support Representative

5 days ago


Singapore RMA CONTRACTS PTE. LTD. Full time

Join RMA Contracts Pte. Ltd. as a Frontline Customer Support Representative and make a real difference in the lives of our customers.

We are seeking an experienced and dedicated individual to join our team, providing exceptional customer service and support through various communication channels.

About Us

RMA Contracts Pte. Ltd. is a leading provider of innovative solutions for businesses and individuals alike. We take pride in delivering top-notch services that exceed our clients' expectations.

Your Role

As a Frontline Customer Support Representative, you will be responsible for:

  • Handling customer inquiries via phone, email, live chat, and instant messaging
  • Managing emergency protocols, such as fire and emergency messages
  • Liaising with other departments to resolve customer queries and requests
  • Maintaining accurate records and data entry into our CRM system
  • Participating in training sessions, audits, and quality checks to ensure exceptional customer service

What You'll Get

Enjoy a competitive salary package up to $3000 per month, plus a yearly performance bonus of up to one month's salary.

Working Hours

You'll work a standard 5-day week, including one weekend day, with shifts ranging from AM to PM and rotational schedules. Enjoy a 1-hour meal break during your shift.

Requirements

  • Able to work independently and as part of a team
  • Proficient in Microsoft Excel and Office
  • Strong customer service skills and orientation

Skills Required

  • CRM
  • Customer Service Oriented
  • Microsoft Office
  • Customer Experience
  • Interpersonal Skills
  • Healthcare Administration
  • B2B Accurate Data Entry

We offer a dynamic and supportive work environment that fosters growth and development. If you're passionate about delivering exceptional customer experiences and want to grow with a successful company, apply today



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