AWS Cloud Infrastructure Relationship Manager

5 days ago


Singapore Amazon Full time

About the Role
The AWS Infrastructure Services team is responsible for designing, planning, delivering, and operating all AWS global infrastructure. As a key member of this team, you will play a crucial role in managing relationships with colocation providers to ensure high-quality service delivery. Your primary focus will be on driving service improvements, resolving issues, and facilitating collaborative efforts between internal stakeholders and vendors.

Your Key Responsibilities
- Develop and implement infrastructure risk reduction and mitigation solutions
- Lead cross-organizational business reviews with key infrastructure providers
- Identify and drive targeted improvement initiatives to raise service performance with specific vendors
- Manage commercial and operational relationships with key infrastructure vendors
- Empower internal customer teams by facilitating issue resolution and ongoing performance improvement efforts with key infrastructure vendors
- Collaborate with teams across AWS to deliver better experiences for internal customers and our vendor partners

What You'll Bring
- 3+ years of experience in vendor management, business development, partnership management, or sourcing new business
- Proven track record of influencing internal and external stakeholders
- Strong analytical skills, with the ability to interpret data and make informed business recommendations
- Experience with sales CRM tools, such as Salesforce or similar software
- Lean/Six Sigma certification and experience implementing projects, including needs assessment, business case creation, scope definition, project planning, and implementation
- Familiarity with analytical tools and metrics reporting



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