Healthcare Operations Associate
4 weeks ago
Senior / Patient Service Associate, Emergency Department Operations (6 months contract)
Roles & Responsibilities- Registration & Admission
Accurately register patients in the Emergency Department, ensuring all necessary information is captured.
Process billing for patients, including payment and deposit collection.
Provide financial counseling to patients or next-of-kin who require admission to the hospital.
Assist patients, next-of-kin, or the general public with general inquiries over the counter or through telephone.
Perform other duties as assigned by management.
- Bed Management
Reserve beds for patients requiring admission, following department protocol and policy.
Monitor and manage bed waiting times to meet departmental Key Performance Indicators (KPIs).
Liaise with clinicians and inpatient nursing staff on bed-related matters.
Generate daily reports and disseminate information to relevant stakeholders.
Perform other duties as assigned by management.
Requirements- GCE 'N'/ 'O' / 'A' Level, NITEC, Higher NITEC, or Diploma in a relevant field
A minimum of 1-2 years of working experience, preferably in the healthcare industry.
Candidates with no prior experience are welcome to apply.
- Good Interpersonal & Communication Skills
Possess excellent communication and interpersonal skills to interact effectively with patients, colleagues, and management.
- Proficient in Microsoft Office Applications
Be proficient in Microsoft Office applications to perform tasks efficiently.
Working ScheduleThe selected candidate must be able to work 3 rotating shifts, including weekends and Public Holidays, from 7am - 2.30pm (morning), 2pm - 9.30pm (afternoon), or 9.15pm - 7am (night).
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