Customer Service Representative
6 days ago
We are seeking a highly skilled Customer Service Representative to join our team at BLUESG PTE. LTD. as a Membership Support Specialist.
About the RoleThe ideal candidate will possess excellent communication and listening skills, with the ability to empathize and provide solutions to customers. You will be responsible for managing incoming calls, delivering consistent advice and support to customers on our services and memberships, resolving customer enquiries, complaints and feedback, and providing remote technical assistance.
You will also assist with membership enrollment processes, manage outgoing calls to customers during their journey, analyze each situation and escalate calls to the right team, and work closely with other departments to ensure seamless customer experience.
This is an exciting opportunity to work in a dynamic environment where no two days are the same. As a Customer Service Representative, you will have the chance to make a real impact on our customers' lives and develop your skills in a fast-paced setting.
Key Responsibilities- Manage incoming calls and deliver consistent advice & support to customers on our services and memberships
- Resolve customers' enquiries, complaints and feedback
- Assist with membership enrollment process
- Provide remote technical assistance to customers
- Manage outgoing calls to customers during customer journey including satisfaction survey
- Analyze each situation and escalate calls to the right team
- Possess relevant experience in the call centre / customer service environment
- Excellent communication and listening skills with the ability to empathize and provide solutions to the customers
- Excellent team working skills and flexibility in approach to work
- Strong organizational skills, ability to multi-task and detail oriented
- Able to work on rotating shift (including weekdays and weekends) - 12 hour shift (9am - 9pm & 9pm - 9am)
- A competitive salary of SGD $35,000 per annum, depending on experience
- Ongoing training and development opportunities
- A dynamic and supportive team environment
- A comprehensive benefits package
Please note that the salary may vary based on location and other factors.
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