Dining Host Role

2 weeks ago

Singapore beBeeHospitality Full time $2,500 - $3,500
Job Title:
Reservations Host

 

Job Description

    We are seeking a professional reservations host to join our team. As a reservations host, you will be the first point of contact for our guests and play a critical role in ensuring their experience is exceptional.

    Your primary responsibility will be to manage reservations through phone calls, emails, and other forms of communication. You will ensure that there are no overlapped reservations and that tables are ready before guests arrive. You will also respond to any guest enquiries and requests in a timely and professional manner.

    In addition to your technical skills, you will be expected to possess excellent interpersonal skills, with the ability to warmly welcome every guest that enters the restaurant. You will address guests by name, recognizing any special occasions mentioned and passing on the information to the team to personalize guests' experiences.

    You will also be responsible for assigning guests to designated seats as per seating plans and taking initiative to check on guests regularly to ensure that their needs are met. Furthermore, you will request feedback from guests and relay it to the manager on duty. Your duties will include assisting in building and maintaining a strong guest profile database, keeping the information updated regularly. You will engage with guests in the profile database whenever there are changes in the menu, special promotions, events, or birthdays. Finally, you will carry out any other duties assigned by the Manager.

 Key Skills and Qualifications

    To be successful in this role, you will need to have the following skills and qualifications:

  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and meet deadlines.
  • Strong organizational and time management skills.
  • Proficiency in using computer systems and software.
  • Attention to detail and accuracy.

 Benefits

    As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive salary package.
  • Opportunities for career development and growth.
  • Recognition and reward programs.
  • Employee discounts across our venues.
  • Celebrations for key milestones.

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