RFS Operations Lead

3 weeks ago


Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time
About the Role

We are seeking an experienced RFS Operations Lead to join our team at SINGAPORE TELECOMMUNICATIONS LIMITED. This is a fantastic opportunity for a highly motivated individual to take on a challenging role and contribute to the growth and success of our organization.

Job Description

The successful candidate will be responsible for overseeing new Business As Usual (BAU) requests, time-and-material efforts, and customer resource requisitions. Key responsibilities include:

  • Ensuring accurate and timely availability of RFS reports, updates, tracking, and closures.
  • Collaborating with all relevant stakeholders, including internal teams and external vendors, to ensure comprehensive service request coverage.

In addition, the RFS Operations Lead will:

  • Regularly review and enhance the current RFS process.
  • Support RFS and service catalogue requests.
  • Act as a focal point for all RFS-related queries and issues.
Key Skills and Qualifications

To succeed in this role, you will need:

  • A minimum Diploma in Computer Science / IT or equivalent.
  • Good understanding of ITIL Service Management principles.
  • 5 years of experience in Project management / Operations / Vendor management.
  • Working experience with Microsoft O365 and Exchange and ServiceNow ITSM.
What We Offer

In return for your expertise and dedication, we offer a competitive salary and benefits package, including:

  • An estimated annual salary of SGD 120,000 - SGD 150,000 depending on experience.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.


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